Strategy

When Customers Collide

by Issue: May / June 2017

Giving so-called internal customers priority over the real thing can be counterproductive and weaken business values along with profitability.

Winning the Digital Race

by Issue: May / June 2017

Canada can punch above its weight in the digital age. But as tech industry leader Tom Jenkins notes, public policy will need to outpace disruption.

The Profitability of Proof

by , et al.Issue: May / June 2017

Don’t be fooled by the popularity of alternative facts. The case for having evidence back up corporate claims has never been more compelling.

Analyzing Amazon’s Move to Get Physical

by Issue: March / April 2017

It pays to pay attention when a leading online retailer sets out to open thousands of brick-and-mortar grocery stores.

Boldly Going Digital

by , et al.Issue: March / April 2017

When it comes to maximizing digital strategy returns, embracing real transformation is as important as making the investment.

The Perils of Democratic Decision Making

by , et al.Issue: January / February 2016

Enterprise social software enables members of the corporate masses to have more influence over the organizations that employ them — but that isn’t always a good thing.

Building Trust Is a Blood Sport

by Issue: November / December 2015

Put your trust in vampire economics and use neuroscience to increase performance along with oxytocin in employee brains.

The Business of Culture

by Issue: July / August 2015

If you think culture is about collective values, or something spiritual, but not profits, then your company is not ready for the digital age. Culture is the new corporate interface, not to mention the business of the 21st century.

View more articles