Change Management

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Law & Re-Order

by Issue: March/April 2016

McCarthy Tétrault’s change strategist describes how she transformed a 160-year-old national law firm into an industry poster child for modern customer service.
Perfect day

Perfect Planning

by , et al.Issue: March/April 2016

Performance improvement doesn’t have to be complex. All you have to do is get behaviours right by defining what a perfect day would look like.