IBJ Features

When Customers Collide

by Issue: May / June 2017

Giving so-called internal customers priority over the real thing can be counterproductive and weaken business values along with profitability.

Reviewing the Review

by Issue: May / June 2017

To be effective, reviews should not dwell on the past. They should look back only to provide real insight for improving future performance.
Perfect day

Perfect Planning

by , et al.Issue: March/April 2016

Performance improvement doesn’t have to be complex. All you have to do is get behaviours right by defining what a perfect day would look like.

The Perils of Democratic Decision Making

by , et al.Issue: January / February 2016

Enterprise social software enables members of the corporate masses to have more influence over the organizations that employ them — but that isn’t always a good thing.