CREATING PROFITS FROM INTEGRATED PRODUCT-SERVICE STRATEGIES

by Issue: May / June 2001

The competitive environment for global technology-driven companies has never been more intense. Quite clearly, these…

Service Complexity and The Perils of Productization

by , et al.Issue: January / February 2014

Good service isn’t hard to recognize. It can be seen when an attentive waiter offers a free second serving to patrons……
Detail of a portrait of Charles Darwin with selective focus on the eyes.

Survival of the Best Fitted

by , et al.Issue: March/April 2019

To avoid extinction in the Age of Disruption, managers need to know that many evolutionary concepts are misapplied when used to illuminate business strategy

THE GREAT GAME: HOW GLOBALIZATION CHANGES THE MANAGERIAL MINDSET

by Issue: July / August 2009

More than ever, now is the time for Canadian businesses – and Canadian business schools – to transform and re-orient……
Image of a cellphone with a chat bubble

The Perils of Democratic Decision Making

by , et al.Issue: January / February 2016

Enterprise social software enables members of the corporate masses to have more influence over the organizations that employ them — but that isn’t always a good thing.
Generated image of a meteor en route to collide with earth

When Customers Collide

by Issue: May / June 2017

Giving so-called internal customers priority over the real thing can be counterproductive and weaken business values along with profitability.
TikTok and Facebook application on screen Apple iPhone XR

Why It’s Time to Think About Copying Chinese Innovators

by et al.Issue: March/April 2021

Compared to Silicon Valley’s ambitious tech plays built around advertising, Chinese digital innovations can look mundane, but the results are a different story.

Best practices in strategic multichannel fulfillment

by , et al.Issue: March / April 2014

Multichannel retailing is growing explosively, moving pro-active retailers to reinvent the role of traditional stores…

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