Articles
Getting Phygital with Consumers
Most digital transformations ignore the real opportunity to take customer experience to a whole new level.
Enough. It’s Time to Hire (and Develop) Better Judgment
With scandals emerging everywhere, from McKinsey to Rideau Hall, it’s not hard to wonder if decent leadership even exists, but it doesn’t have to be this way.
Why It’s Time to Think About Copying Chinese Innovators
Compared to Silicon Valley’s ambitious tech plays built around advertising, Chinese digital innovations can look mundane, but the results are a different story.
Report from the Front Lines of Workplace Disruption
Working in HR today is like climbing a steep mountain, on your own, in the dark, without a rope, during a perfect storm.
Embracing Organizational Change
Why good intentions are not enough to successfully counter bias and racism in the workplace.
Winning the Mobility Race
When thinking strategy, executives in the mobility space need to note that brands will soon be taking a back seat to digital experiences.
Unearthing Hidden Customer Value
When it comes to getting the most out of existing customer pools, value-based segmentation can be a valuable key.
Battling Intolerance One Conversation at a Time
Effectively fostering equity, diversity and inclusion in the workplace requires enabling all concerned to chose engagement over silence when bias and ignorance rear their ugly heads.
Cultivating Virtual Competence
Before deciding the future of remote work, smart managers will fully explore the opportunities COVID-19 exposed by re-thinking the training of virtual employees.
