Barry Cross

Biography:

Barry Cross is a lecturer in Lean at Queen’s University School of Business. He previously held executive positions with Magna International, Autosystems and Dupont. He is the author of Lean Innovation: Understanding What’s Next in Today’s Economy, CRC Press, December 2012.

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Strategy

Service Complexity and The Perils of Productization

by , et al.Issue: January / February 2014

Good service isn’t hard to recognize. It can be seen when an attentive waiter offers a free second serving to patrons……

Strategy

Lean innovation – Getting to ‘Next’

by Issue: May / June 2013

Remember Blockbuster? Well then, surely you’ve heard about Kodak, that is its untimely and altogether avoidable demise?……

Strategy

How to manage risk in a global supply chain

by , et al.Issue: November / December 2010

Managing risk in a global supply chain in many cases requires accounting for and bridging the differences in culture,…

Strategy

SERVICE COMPLEXITY: MANAGING A HOUSE OF CARDS (REALLY)

by Issue: May / June 2010

It may make sense to offer 12 varieties of lattes, at least to the company that markets the offering. In most cases…

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PLANNING TO MANAGE YOUR NEXT CRISIS DECISIVELY AND EFFECTIVELY

by Issue: November / December 2009

Risk management (specific plans dealing with high-probability events) by itself cannot account for all levels of uncertainty.……