Dan Day, director of client success, TRACOM Group, helps people around the world develop their emotional and social intelligence skills. He facilitates training programs designed to change people’s behaviours, leading to organizational change. He is the author of two books about people and brands, as well as numerous articles for national publications. Day was on the executive team at BI Worldwide when the company won the Malcolm Baldrige National Quality Award for excellence in organizational performance and is a former board member of the National Speakers Association. Contact: dday@tracom.com