Robert Angel

Biography:

Robert Angel is President of the Gilford Group, which specializes in understanding customers as individuals, and enterprise performance strategy. He can be reached at bob.angel@gilfordgrp.com.

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Strategy

CANADIAN MANUFACTURING’S SEARCH FOR COMPETITIVE DIFFERENTIATION

by Issue: September / October 2008

Canadian manufacturers who improve their operations to be competitive are in danger of missing the point. These days,…

Strategy

LINKING EXECUTION WITH STRATEGY IN SUPPORT FUNCTIONS

by Issue: March / April 2008

Have support functions dropped the ball on creating value for the organization? This is a vital question for Finance,…

Innovation

PUTTING AN INNOVATION CULTURE INTO PRACTICE

by Issue: January / February 2006

Innovation is said to be the Canadian weapon of choice against low-wage foreign competitors. If so, innovation calls…

The Organization

SUSTAINING PROFITABLE CUSTOMER RELATIONSHIPS REQUIRES REAL LEADERSHIP

by Issue: November / December 2004

Would-be customer-focused companies often invest in customer relationship technology, only to find that incremental…

Strategy

A NEW DAWN FOR CRM: THIS TIME IT’S B2B

by Issue: July / August 2003

CRM may have reached maturity, but according to this author, the business-to-business market is very fertile territory.……

Marketing

Social Networking: The Corporate Value Proposition

by , et al.Issue: May / June 2011

Marketers habitually find it hard to quantify the value of what they do, and their use of social networks is the latest……

Strategy

SOCIAL NETWORKING: THE VIEW FROM THE C-SUITE

by , et al.Issue: July / August 2009

Many CEOs acknowledge that social networking is here to stay. However, many still regard it as a fad. These CEOs will…