Stephen A. Ruffa is President of Lean Dynamics Research, a research and management advisory firm that helps organizations apply lean principles to overcome challenging business conditions. He is the author of Going Lean: How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profit (AMACOM, 2008). Mr. Ruffa can be reached at www.leandynamics.net.
Ivey Businesss School