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Best practices in strategic multichannel fulfillment

by , et al.Issue: March / April 2014

Multichannel retailing is growing explosively, moving pro-active retailers to reinvent the role of traditional stores…
Stressed office worker at computer

Deconstructing Donglegate: Lessons from an HR Fiasco

by , et al.Issue: March / April 2014

Employers and employees alike can learn a lot from the well-meaning but impulsive tweet that was heard around the IT world.

Deploying big data to recruit and retain talent

by , et al.Issue: March / April 2014

Big Data is the buzzword of the year. Every leader — whether they’re managing a small team or are at the helm of…

Winning strategies for the solution economy

by , et al.Issue: March / April 2014

American economist Milton Friedman famously said the social responsibility of business was solely to increase profits.……

Improving Gender Diversity on Canadian boards

by Issue: January / February 2014

The Ontario Teachers’ Pension Plan is a global investor with more than $130 billion in net assets. As an investor,…

Service Complexity and The Perils of Productization

by , et al.Issue: January / February 2014

Good service isn’t hard to recognize. It can be seen when an attentive waiter offers a free second serving to patrons……

Creating product addicts

by Issue: January / February 2014

Addiction isn’t always negative. The value proposition of products and the manner in which they are sold and used…

Why Canada should adopt mandatory say-on-pay

by , et al.Issue: January / February 2014

It was a rare display of investor displeasure at Barrick Gold’s annual meeting last year, when shareholders voted…

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