IBJ Features

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Strategy

Service Complexity and The Perils of Productization

by , et al.Issue: January / February 2014

Good service isn’t hard to recognize. It can be seen when an attentive waiter offers a free second serving to patrons……

IBJ Features

Creating product addicts

by Issue: January / February 2014

Addiction isn’t always negative. The value proposition of products and the manner in which they are sold and used…

IBJ Features

Why Canada should adopt mandatory say-on-pay

by , et al.Issue: January / February 2014

It was a rare display of investor displeasure at Barrick Gold’s annual meeting last year, when shareholders voted…

Strategy

Playing with icebergs: negotiating improvisationally

by , et al.Issue: January / February 2014

Imagine the following fictional scenario. Rudolf Wild, a merchandising executive with a Walmart operation in Europe,…

Leadership

Chilling confidence in Toronto

by Issue: January / February 2014

In this month’s Ivey interview, Winthrop H. Smith, Jr., former Merrill Lynch executive vice-president and chairman…

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