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Iceberg Underwater in Ililussat.

Rethinking EDI Training Amid Today’s Changing Social Consciousness

by , Issue: March/April 2021

Focusing EDI programs on visible behaviours can help make the difference between meeting expectations and falling short or making things worse.
Digital Virtual Human

Getting Phygital with Consumers

by Issue: March/April 2021

Most digital transformations ignore the real opportunity to take customer experience to a whole new level.
Frustrated Hispanic businessman sitting on steps

Enough. It’s Time to Hire (and Develop) Better Judgment

by , Issue: March/April 2021

With scandals emerging everywhere, from McKinsey to Rideau Hall, it’s not hard to wonder if decent leadership even exists, but it doesn’t have to be this way.
TikTok and Facebook application on screen Apple iPhone XR

Why It’s Time to Think About Copying Chinese Innovators

by et al.Issue: March/April 2021

Compared to Silicon Valley’s ambitious tech plays built around advertising, Chinese digital innovations can look mundane, but the results are a different story.
Athletic female rock climber.

Report from the Front Lines of Workplace Disruption

by Issue: January / February 2021

Working in HR today is like climbing a steep mountain, on your own, in the dark, without a rope, during a perfect storm.
Automated with big data

Winning the Mobility Race

by , Issue: November / December 2020

When thinking strategy, executives in the mobility space need to note that brands will soon be taking a back seat to digital experiences.
Multicolored pie chart

Unearthing Hidden Customer Value

by , et al.Issue: November / December 2020

When it comes to getting the most out of existing customer pools, value-based segmentation can be a valuable key.
Talk to the wall

Battling Intolerance One Conversation at a Time

by , et al.Issue: November / December 2020

Effectively fostering equity, diversity and inclusion in the workplace requires enabling all concerned to chose engagement over silence when bias and ignorance rear their ugly heads.
U.S. Supreme Court Women Justices Are Honored On Capitol Hill For Women's History Month.

The Notorious Leadership of Ruth Bader Ginsburg

by , et al.Issue: September / October 2020

For people who aspire to drive change, studying RBG’s character is as important as replicating her commitment and competence.

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