July / August 2001

ORDER FULFILLMENT: DELIVERING THE E-PROMISE

by , et al.Issue: July / August 2001

"I got it the day after Christmas" or "I never got it at all" are two of cyber-shoppers most common complaints. Indeed,……

ALGORITHMS: THE INTELLECTUAL CAPITAL OF THE INTERNET

by Issue: July / August 2001

Understanding and describing algorithms may be a formidable and unappealing task, but it is a challenge that managers…

DRIVING LOYALTY BY MANAGING THE TOTAL CUSTOMER EXPERIENCE

by Issue: July / August 2001

While companies realize the value of CRM technologies, many of them use the technologies for specific purposes, such…

CHANGING THE VALUE CHAIN: A MODULAR APPROACH

by , et al.Issue: July / August 2001

Jumping rather than stepping slowly into cyberspace can be disastrous, as many companies have discovered. A gradual,…

CORPORATE GOVERNANCE: THE SHAPE OF GOVERNANCE TO COME

by Issue: July / August 2001

The recent report by Guylaine Saucier on corporate governance is the latest one on a topic that has come under tighter……

MANAGING FOR VALUE: EVA AND PORTFOLIO STRATEGY

by Issue: July / August 2001

How can a company manage for value? By carefully applying and interpreting the numbers in formulating and executing…

LEVERAGING THE POWER AND VALUE OF INTELLECTUAL PROPERTY

by Issue: July / August 2001

Intellectual property, from concepts to patents, is quickly emerging to have a growing impact on mainstream business…

ENSURING THE SUCCESSFUL PRIVATIZATION OF ONTARIO HYDRO

by , et al.Issue: July / August 2001

The road to privatization is a road travelled frequently these days, but as cases in jurisdictions such as California…

STRATEGIC PLANNING FOR INTERNET OPPORTUNITIES

by Issue: July / August 2001

Any plan to exploit the Web must address five key questions. The questions include determining which Web functionalities……

ACCOUNTING FOR STOCK-BASED COMPENSATION: AS EASY AS SFAS 123

by , et al.Issue: July / August 2001

Granting stock options is one of the most popular, and perhaps controversial, ways of attracting and retaining key employees,……

View more articles