March / April 2003

CORPORATE SUSTAINABILITY: WHAT IS IT AND WHERE DOES IT COME FROM?

by Issue: March / April 2003

Mix sustainable development, corporate social responsibility, stakeholder theory and accountability, and you have the…

MANAGING SMART: ENABLING UNDER-PERFORMERS TO BECOME ACHIEVERS

by , et al.Issue: March / April 2003

Organizations have a low tolerance for underperformers. Yet research conducted by these authors strongly indicates that……

WINNING CUSTOMER LOYALTY IS THE KEY TO A WINNING CRM STRATEGY

by , et al.Issue: March / April 2003

Form follows function, and the one practice that illustrates this truism best of all, perhaps, is customer relationship……

COMMENTARY: THE STRANGE WORLD OF AUDIT COMMITTEES

by Issue: March / April 2003

Audit committees are a strange invention. They are supposed to provide the independence that their master-the full board-does……