March/April 2021

Digital Virtual Human

Getting Phygital with Consumers

by Issue: March/April 2021

Most digital transformations ignore the real opportunity to take customer experience to a whole new level.
Frustrated Hispanic businessman sitting on steps

Enough. It’s Time to Hire (and Develop) Better Judgment

by , Issue: March/April 2021

With scandals emerging everywhere, from McKinsey to Rideau Hall, it’s not hard to wonder if decent leadership even exists, but it doesn’t have to be this way.
TikTok and Facebook application on screen Apple iPhone XR

Why It’s Time to Think About Copying Chinese Innovators

by et al.Issue: March/April 2021

Compared to Silicon Valley’s ambitious tech plays built around advertising, Chinese digital innovations can look mundane, but the results are a different story.