March/April 2021
Rethinking EDI Training Amid Today’s Changing Social Consciousness
Focusing EDI programs on visible behaviours can help make the difference between meeting expectations and falling short or making things worse.
Getting Phygital with Consumers
Most digital transformations ignore the real opportunity to take customer experience to a whole new level.
Enough. It’s Time to Hire (and Develop) Better Judgment
With scandals emerging everywhere, from McKinsey to Rideau Hall, it’s not hard to wonder if decent leadership even exists, but it doesn’t have to be this way.
