BUILDING ORGANIZATIONS AROUND THE GLOBAL CUSTOMER

by Jay GalbraithIssue: September / October 2001

Over the past decade, companies have assigned a higher priority to the customer dimension of their business operations.……

LAYOFFS: CREATING OR DESTROYING SHAREHOLDER VALUE?

by Felix Barber, David Campbell et al.Issue: September / October 2001

Desperately seeking Talent. It’s a common refrain among managers at high-tech companies. The Wall Street Journal,…

THE MYTHS OF GLOBALIZATION

by Karl Moore, Alan Rugman et al.Issue: September / October 2001

THE GLOBALIZATION DEBATE Canadian managers have recently witnessed the two sides of globalization pitted against each……

IN CONVERSATION: JEAN MONTY

by Stephen BernhutIssue: September / October 2001

As recently as five years ago, there were only local and long-distance telephone services. But look at the phone companies……

BUILDING CUSTOMER RELATIONSHIPS IN A NETWORKED ECONOMY

by Robert FisherIssue: September / October 2001

Few forces have changed the rules of doing business as the Internet and few rules have changed as profoundly as those…

CRM IS A STRATEGY NOT A TACTIC

by Ian GordonIssue: September / October 2001

Almost all firms have adopted Customer Relationship Management (CRM) in their bid to build loyalty and retention. Too…

THE WORLD TRADE ORGANIZATION: ON THE ROAD TO DOHA

by Lawrence L. HermanIssue: September / October 2001

A BYZANTINE ORGANIZATION Even the most dedicated free-trade insider will be challenged to find his or her way through……

STRATEGIC ALLIANCES: THE RIGHT WAY TO COMPETE IN THE 21ST CENTURY

by Maria GonzalezIssue: September / October 2001

Regardless of the industry or type of business, strategic alliances are the best way for a company to compete and succeed……

BUSINESSES ARE HELPING TO OVERCOME GLOBAL POVERTY

by Nicholas SternIssue: September / October 2001

Is globalization making the rich, richer and the poor, poorer? Have developing countries made progress in recent years,……

THE NEW ECONOMY: PREPARING FOR A SLOWDOWN: A REVISIT

by John S. McCallumIssue: September / October 2001

 In the September/October Ivey Business Journal of last year, I did an article entitled “The New Economy: Preparing……