September / October 2002

CREATING VALUE FROM THE OWNER-BOARD-MANAGEMENT RELATIONSHIP

by Issue: September / October 2002

“Strategic” is one of the most overused words in business today, but there are two very good reasons why it should……

DOING BUSINESS IN CHINA: A CAUTIONARY TALE

by Issue: September / October 2002

RIL, a private Canadian investment firm, entered into a Joint Venture (JV) with a Village and Township Enterprise (VTE)……

THE MORE THINGS CHANGE

by Issue: September / October 2002

For more than 70 years, the Ivey Business Journal has delivered incisive, practical articles about managing to our readers.……

CUSTOMER RELATIONSHIP MANAGEMENT: FIVE LESSONS FOR A BETTER ROI

by , et al.Issue: September / October 2002

The fanfare and promise that boosted CRM's introduction - and raised managers' expectations - have turned to disappointment……

COMPETITIVE MARKETS AND THE RULE OF THREE

by , et al.Issue: September / October 2002

The "Big Three" no longer have the automobile market to themselves, but almost every market, including the one for cars,……

KNOWLEDGE MANAGEMENT: CREATING A KNOWING CULTURE

by , et al.Issue: September / October 2002

Much has been written in recent years about the importance of knowledge management as a basis for competitive success.……

BUILDING TRUST BETWEEN MANAGERS AND DIRECTORS

by Issue: September / October 2002

“The directors of such (joint stock) companies, however, being the managers rather of other people’s money than…