Creating competitive advantage using big data

by Issue: May / June 2013

It seems that almost every organization is on the “big data” bandwagon. But, as this author writes, rallying around……

CUSTOMER RELATIONSHIP MANAGEMENT: FIVE LESSONS FOR A BETTER ROI

by , et al.Issue: September / October 2002

The fanfare and promise that boosted CRM's introduction - and raised managers' expectations - have turned to disappointment……

RECRUITING YOUR NEXT CEO: PRACTICAL ADVICE FOR CANADIAN BOARDS

by Issue: May / June 2008

Recruiting and identifying the next CEO are fraught with risk. But while the risks are known, they can also be managed,……

PLANNING TO MANAGE YOUR NEXT CRISIS DECISIVELY AND EFFECTIVELY

by Issue: November / December 2009

Risk management (specific plans dealing with high-probability events) by itself cannot account for all levels of uncertainty.……

Steve Jobs and the Art of Mental Model Innovation

by Issue: May / June 2012

Small wonder that many people who were in a meeting with Steve Jobs said that being in the meeting was like going on…

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