Most digital transformations ignore the real opportunity to take customer experience to a whole new level.
Tag: Strategy
Compared to Silicon Valley’s ambitious tech plays built around advertising, Chinese digital innovations can look mundane, but the results are a different story.
When facing major disruptions, firms need to embark on a born-again journey of self-discovery and healing similar to the mental health recovery process.
Why Michael McCain’s voicing of personal concerns with leadership in Washington isn’t out of touch with what’s expected of today’s CEOs.
Before following U-Haul’s controversial move to ban smokers from being hired in 21 U.S. states, companies should consider the social implications and hidden costs.
