Strategy
The Art of Dealing with Narcissism
Letting a narcissist know what you really think is not a good idea when forced to negotiate with one.
Perfect Planning
Performance improvement doesn’t have to be complex. All you have to do is get behaviours right by defining what a perfect day would look like.
How to Create a ‘Lights Out’ Customer Experience
Remember what happened to Kodak? Well, market forces are creating a perfect storm for all companies that think they know what their customers want.
Shooting for the Moon
John Sculley, former CEO of Pepsi and Apple, once the highest-paid Silicon Valley executive, explains how to build billion-dollar companies that change the world.
The Perils of Democratic Decision Making
Enterprise social software enables members of the corporate masses to have more influence over the organizations that employ them — but that isn’t always a good thing.
Q&A with Hap Klopp
The legendary entrepreneurial founder of The North Face obviously knows how to build a company, which is why his book about failure is a must-read for business junkies.
Building Trust Is a Blood Sport
Put your trust in vampire economics and use neuroscience to increase performance along with oxytocin in employee brains.
Don’t Always Mind the Talent Gap
Emerging thinking suggests it can pay to focus talent development on magnifying executive strengths rather than mitigating executive weaknesses.
Losing Anthopoulos Is Major League Loss for Blue Jays
The focus on character that Toronto’s outgoing GM put in place did more than make the Jays a class act. It created an outstanding ball club.
