Adrian C. Ott is the author of The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy (Harper Business, Aug 2010), and CEO of Exponential Edge® consulting. Before founding Exponential Edge, she was an HP executive for 15 years who was recognized in an annual report for infusing HP with “new revenue streams, new technologies, and new business models.”
Ivey Businesss School