When Customers Collide

by Barry L. LinetskyIssue: May / June 2017

Giving so-called internal customers priority over the real thing can be counterproductive and weaken business values along with profitability.

Reviewing the Review

by Himanshu SaxenaIssue: May / June 2017

To be effective, reviews should not dwell on the past. They should look back only to provide real insight for improving future performance.

Perfect Planning

by Laura Methot, Julie Barker-Merz et al.Issue: March/April 2016

Performance improvement doesn’t have to be complex. All you have to do is get behaviours right by defining what a perfect day would look like.

The Perils of Democratic Decision Making

by Rick Aalbers, Eoin Whelan et al.Issue: January / February 2016

Enterprise social software enables members of the corporate masses to have more influence over the organizations that employ them — but that isn’t always a good thing.