Reviewing the Review

by Issue: May / June 2017

To be effective, reviews should not dwell on the past. They should look back only to provide real insight for improving future performance.

Fighting Incumbency Sclerosis

by Issue: March / April 2017

A cocktail of corporate drugs can protect established industry players from disruption, but only ones that can develop taste for change.

The Profitability of Proof

by , et al.Issue: May / June 2017

Don’t be fooled by the popularity of alternative facts. The case for having evidence back up corporate claims has never been more compelling.

When Customers Collide

by Issue: May / June 2017

Giving so-called internal customers priority over the real thing can be counterproductive and weaken business values along with profitability.

Boldly Going Digital

by , et al.Issue: March / April 2017

When it comes to maximizing digital strategy returns, embracing real transformation is as important as making the investment.

Tweetledee Tweetledumb

by Issue: January / February 2017

When it comes to the threat posed by Donald Trump’s Twitter feed, the real problem is how businesses are being told to react.