November / December 2020
Winning the Mobility Race
When thinking strategy, executives in the mobility space need to note that brands will soon be taking a back seat to digital experiences.
Unearthing Hidden Customer Value
When it comes to getting the most out of existing customer pools, value-based segmentation can be a valuable key.
Battling Intolerance One Conversation at a Time
Effectively fostering equity, diversity and inclusion in the workplace requires enabling all concerned to chose engagement over silence when bias and ignorance rear their ugly heads.
