November / December 2020

Multicolored pie chart

Unearthing Hidden Customer Value

by , et al.Issue: November / December 2020

When it comes to getting the most out of existing customer pools, value-based segmentation can be a valuable a key.
Talk to the wall

Battling Intolerance One Conversation at a Time

by , et al.Issue: November / December 2020

Effectively fostering equity, diversity and inclusion in the workplace requires enabling all concerned to chose engagement over silence when bias and ignorance rear their ugly heads.
Businesswoman - Homeoffice

Cultivating Virtual Competence

by , et al.Issue: November / December 2020

Before deciding the future of remote work, smart managers will fully explore the opportunities COVID-19 exposed by re-thinking the training of virtual employees.