by Barry ReiterIssue: September / October 2003
by Thomas WatsonIssue: July/August 2018
by Bhaskar ChakravortiIssue: January / February 2004
by Eden Yin, Peter J. Williamson et al.Issue: May / June 2011
by Darrell Rigby, Frederick Reichheld et al.Issue: March / April 2003
by Allan J. MagrathIssue: July / August 2001
by J. Frank YatesIssue: March / April 2004
by Jiawei Zhang, Bin ZhaoIssue: November / December 2016
by Avan R. Jassawalla, Hemant C. Sashittal et al.Issue: November / December 2003
by Peter LorangeIssue: November / December 2009